Tailored Recruitment Consultancy are working with a growing business in Ipswich to recruit an experienced Scheduling Administrator on a permanent basis.
The successful candidate will take calls from existing customers, answering, and reacting to time sensitive breakdowns and service questions ensuring customer communication is a constant throughout.
Key Tasks & Responsibilities:
Answer a minimum of 40 calls a day alongside any other incoming calls.
Log breakdown calls accurately and with the correct status.
Ensure all jobs logged receive an ETA.
Provide accurate and valid information to the customer.
Liaise with mobile fitters and third-party engineers to minimise site delays.
Dealing with emails in personal inbox and shared inboxes ensuring emails are filed in appropriate folders.
Liaise with customers, depots, mobile fitters and 3rd party suppliers.
Perform ad-hoc tasks when required.
Escalating any issues with depots or suppliers to the Escalations Manager
Liaise with mobile controller on site ETA’s.
Chase third party ETAs
Investigate and resolve any customer queries raised either direct or via email.
Provide asset information when required for clients.
Provide exceptional levels of customer service via phone and email to both potential and existing customers.
Good spoken and written English (minimum Grade C GCSE English Language is required)
Excellent negotiation & organisational skills
Excellent communication skills via all channels
Exceptional team player
Use of MS Excel and Office is essential
Excellent customer service skills
Confident and flexible attitude
Ability to work to the highest level under pressure.
Ability to manage own workload and multitask during busy periods.
Previous customer service experience
Prior knowledge of a plant hire industry
An annual competitive salary dependent upon experience
Access to a wide range of benefits
Up to 25 days holiday excluding bank holidays
To apply for this job please complete the form below and upload a recent copy of your CV.