Customer Service Manager

  • Permanent
  • Wales
  • Salary: £45,000 - £55,000
  • Expiry Date: 2020-02-06

Tailored Recruitment are excited to be working with an organisation in Wales to recruit an experienced Customer Service Manager.
The successful candidate will lead a team that will be responsible for building a trusting and professional relationships with key customers and work in a cross functional manner with all internal teams. You will be responsible for measuring and reporting on company performance through KPI’s and ensuring performance against Service Level Agreements are met.

Main Tasks
• Manage, coach and develop internal sales team members
• Continuously develop, use and improve best practices within the team
• Create framework for the Plant sales team to proactively approach customers to generate revenue
• Drive implementation of sales plans
• Establish solid communication and coordination between external and internal sales
• Align and agree pricing strategy and tactics
• Act as first level of pricing governance
• Proactively monitor volumes, price, working capital and cost dimensions
• Provide feedback and guidance to Sales Management
• Support negotiation process with key customers, incl. tender management in collaboration with Sales Management
• Conduct regular customer specific performance reviews against agreed dashboard and performance indicator

Skills/Knowledge
• Managing teams
• SAP experience
• Packaging knowledge/experience
• General supply chain knowledge/appreciation/experience
• Operations awareness (e.g. LEAN green belt)
• Negotiation skills

Benefits
• Bonus
• Private medical insurance
• 33 days annual leave
• Death in Service
• Company Pension

To apply for this job please complete the form below and upload a recent copy of your CV.