Tailored Recruitment Consultancy are working with a prestigious company in Windermere to recruit a Customer Relations Advisor.
The successful candidate will be working in a busy team environment and duties will include:
Handling general queries, pricing queries
Updating and checking information to ensure accuracy
Work closely with the internal departments to efficiently handle any complaints and resolve potential issues
Focus on retention to ensure existing customers are supported effectively in areas such as the re-shooting of photographs, booking volumes and property specific issues to help them optimise income/ bookings
Give feedback to customers and ensure action is taken to fix any problems
Build immediate repour with customers
Ensure customer issues are responded to and successfully resolved within agreed service levels targets
Maintain thorough written records of all issues
Proactively identify potential complaints and issues and resolve them quickly and professionally
Escalate any urgent. / high priority issues in line with company policy
Provide a compassionate and professional service that converts potential complaints into advocates of the brand/s
Dealing professionally and efficiently with visitors to our office
▪ Previous experience in a customer service role.
▪ Outstanding communication skills – both written and verbal
▪ Strong problem solving skills
▪ Excellent negotiation skills with a commercial mind-set
▪ Able to build, manage and maintain strong relationships
▪ IT literate and able to learn new skills
Working Hours: This position will cover 40 hours per week working Monday – Saturday 9am-5.30pm with a day off in the week.
To apply for this job please complete the form below and upload a recent copy of your CV.